ASSESSMENT OF EMPLOYEE'S KNOWLEDGE AND COMPLIANCE ON INFORMATION SECURITY GOVERNANCE
By
Author
Presented To
Department of Business Administration and Management
ABSTRACT
This research study reviewed relative literature on Internet and information
security governance within organisations to determine what factors affecting
employees‟ compliance on information security governance. Five key factors were
determined to potentially affecting employees‟ compliance based on this literature
review. A survey instrument was designed to determine if each of the key factors
had a significant association with the compliance on information security
governance, assess the knowledge of employees on information security
governance and employees‟ perception towards information security governance
after survey done. Results show that the only key factors which affect the
compliances are education and training and privacy. Employee awareness has no
significant relationship toward employees‟ compliance on information security
governance.
TABLE OF CONTENTS
Page
Copyright Page …………………………………………………………..………. ii
Declaration ……………………………………………………………………… iii
Acknowledgement ………..……………………………………………… - …… iv
Dedication …………………………………………………………………..…… v
Table of Contents ……………………………………………………….………. vi
List of Tables ……………………………………………………………….…… xi
List of Figures ……………………………………………………… - ……….. xii
Abstract …………………………………………………………………..…… xiii
CHAPTER 1 INTRODUCTION …………….……………………………… 1
1.1 Overview ………………………… - ………………………… 1
1.2 Background to Research ….………………..…… - .…….…… 2
1.3 Problem Statement …….……………………..….……………. 3
1.4 Significant of the Study ….… - …………………… - ……….. 4
1.4.1 Individual level ………………… - ..……… - ……….. 4
1.4.2 Body of knowledge ……….……… - ………………….. 5
1.4.3 Organisational level …………………………………….. 5
1.5 Research Question …………………………….……………… 6
1.6 Objectives of the Study …………….…………………………. 6
1.7 Scope of the Study ……………………………………………. 7
1.8 Organisation of the Report …………………………………… 7
1.9 Summary ……………………….…………………… - ……… 8
CHAPTER 2 LITERATURE REVIEW …………………….…………..…. 10
2.1 Overview ………… - ………………..……… - ……………. 10
2.2 Internet ………………………………………………………. 11
2.2.1 Internet usage in Malaysia ………… - ..…………… 12
2.3 Phishing …………………………………………………… - 14
2.4 Information Security Governance … - ……………………… 17
2.4.1 COBIT …… - ……..……………………………… 18
2.4.2 ITIL ……… - ..……………………………………. 21
2.4.3 ISO 17799 ……….……………………… - ……… 23
2.4.4 Personal Data Protection Act 2010 ………………. 25
2.5 Information Security Governance Compliance …………… - 28
2.6 Education and Training …………………… - ……………… 29
2.7 Trust ………………………………………………………… 30
2.8 Employee Awareness ……………………………………….. 31
2.9 Ethical Conduct ……………………………………… - …… 31
2.10 Privacy …………………………………….………………… 32
2.11 Theoretical Framework …………………….……………….. 33
2.
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